Welcome to www.easyfoldfootwear.com (hereinafter referred to as the “Website”). In order to ensure that customers can shop and use our services smoothly, the following are the terms and conditions of the FAQ (hereinafter referred to as the “FAQ”). Please read these terms and conditions carefully before using this website.
Frequently Asked Questions (FAQ)
We understand that customers may encounter various problems when purchasing and using products. Here are some answers to common questions:
1 How do I place an order?
Please add the required items to the shopping cart and follow the on-screen prompts to complete the checkout process. You need to provide the necessary shipping information and payment information.
2 Can I change or cancel my order?
Once you place an order, we will process the order as soon as possible. If you want to change or cancel your order, please contact us as soon as possible through our customer service email. If the order has entered the shipping process, we will not be able to modify or cancel it.
3 How do I check the status of my order?
You can log in to your account to view your order history, or contact our customer service team via email to get real-time order status information.
4 What are the prices and payment options?
The prices of products on our website are shown in Euros, and we accept a variety of payment methods, including credit cards (Visa, MasterCard, AmericanExpress), PayPal and other popular payment methods.
5 How long does it take for the product to be delivered?
Usually, we will ship within 3 business days after the order is confirmed. The specific delivery time may vary depending on your location and the delivery method you choose.
6 How do I return or exchange my product?
For specific information on returns and exchanges, please refer to our Refund Policy. Our return and exchange policy allows you to request a return or exchange within 30 days of purchase, subject to the relevant terms.
2. Customer Support
If you encounter any other problems while browsing the website or making a purchase, please feel free to contact our customer support through the following channels:
Email: wilderbend@easyfoldfootwear.com We are committed to providing you with a first-class customer experience and solving all problems you encounter during the purchase process. Thank you for choosing www.easyfoldfootwear.com, we look forward to providing you with excellent service!